Welcome to UrbanVolt Ghana, a car fleet management and mobility solutions provider. We value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with our website, services, or digital platforms.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Full name

  • Email address

  • Phone number

  • Residential or business address

  • Driver’s license or identity details (where applicable)

b. Fleet & Vehicle Information

  • Vehicle registration details

  • Tracking and telematics data

  • Fuel consumption and maintenance history

  • Driver behavior analytics (speed, routes, idling)

c. Technical Information

  • IP address

  • Browser and device type

  • Cookies and usage analytics

  • Log files and activity records

d. Payment Information

  • Billing details

  • Mobile money, bank transaction references (processed securely via third-party payment providers)

2. How We Use Your Information

We use the information collected to:

  • Provide and manage our fleet management services

  • Improve vehicle monitoring, routing, and safety

  • Process bookings, payments, and service requests

  • Communicate updates, alerts, and support messages

  • Analyze website performance and user interaction

  • Comply with legal or regulatory requirements

3. Sharing of Information

We do not sell your personal information. However, we may share data with:

  • Service providers (payment processors, hosting providers, tracking/telematics partners)

  • Business partners involved in vehicle leasing or maintenance

  • Government or law enforcement when required by law

  • Affiliates under strict confidentiality agreements

All third parties are required to protect your data and use it only for approved purposes.

4. Data Protection & Security

We implement industry-standard security measures to protect your information, including:

  • Encrypted data transmission (SSL/HTTPS)

  • Secure access controls and authentication

  • Regular system audits and monitoring

  • Data minimization and safe storage practices

While we strive to protect your data, no system is 100% secure. Users share information at their own risk.

5. Cookies & Tracking Technologies

Our website uses cookies to:

  • Improve user experience

  • Remember preferences

  • Analyze site traffic and performance

Users may disable cookies through their browser settings, but some features may not function properly.

6. Your Rights

Depending on your location, you may have the right to:

  • Request access to your personal information

  • Update or correct inaccurate data

  • Request deletion of your information

  • Opt out of marketing communications

  • Restrict or object to data processing

To make a request, contact us at [Your Email Address].

7. Data Retention

We retain your information only as long as necessary to:

  • Provide our services

  • Meet legal obligations

  • Resolve disputes

  • Enforce agreements

When data is no longer required, it is deleted or securely anonymized.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. We encourage you to review their policies when you visit them.

9. Children’s Privacy

Our services are not intended for individuals under age 18. We do not knowingly collect data from minors.

10. Updates to This Policy

We may update this Privacy Policy from time to time. All updates will be posted on this page with a revised “Last Updated” date.

11. Contact Us

For questions or requests regarding this Privacy Policy, please contact:

UrbanVoltGhana Limited
Email: info@urbanvoltghana.com
Phone: 030-2222-121
Website: urbanvoltghana.com